Terms & Conditions

BYRON BEACH RETREATS BOOKING TERMS AND CONDITIONS

Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.

BOOKINGS AND QUOTES

Bookings can be made over the internet at www.byronbeachretreats.com.au or by calling Byron Beach Retreats on +61 403 617449. Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of booking. You agree to pay the rate for each night of your stay and any additional charges up until the time you have departed the accommodation. The accommodation may be occupied by you only for the period stated on the booking confirmation.

PAYMENT POLICY

A deposit of 50% of the tariff cost must be received to secure the booking. Bookings are not confirmed unless and until deposit is received. Payment in full must be received no later than 30 days prior to your arrival. Payments of the amount due must be received in AUS dollars. net of any bank or other transaction charges. Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice.

PAYMENT OPTIONS

Payments are accepted by credit cards, Visa, MasterCard or AMEX. Credit card payments incur a 1.5% surcharge and AMEX 2% surcharge. All payments are only accepted in AUS dollars. Payments can be accepted via direct deposit.

SECURITY DEPOSIT

A security bond of $1,500 is required at check-in. Your credit card will be debited in the event of but not limited to: damage to the property, equipment, breakages or if extra cleaning is required. Where a credit card is not available a $1,500 cash deposit will be required on check-in.

RATES & CHARGES

Rates quoted are in Australian dollars and are subject to change at any time. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking. Minimum length of stay restrictions apply to certain rates during special event periods. The price of your accommodation cannot be guaranteed until the deposit is received or if booking online full payment is required at time of booking.

CANCELLATION TERMS & CHARGES

If you wish to vary or cancel your Booking, please contact us immediately on +61 403 617449.

Your deposit is non-refundable in the event of a cancellation. If you have paid more than the deposit or paid in full and cancel your booking 30 days prior to check in you will be refunded all moneys less 50% tariff deposit. If you cancel within 30 days of check in no refund will apply. Should you be eligible for a refund it will be made through your chosen account at time of booking. A variation of the Booking, which reduces the number of nights stay, will be treated as cancellation of the Booking in respect of those nights. • A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests. • If Management is able to re let the Property for the period cancelled a further refund may be made less administration charges, commissions and expenses. • We have a minimum night stay policy. No refund will be made for a variation to the extent that it breaches

our minimum nights stay policy.

CHILDRENS PRICES

Children’s prices for accommodation are included in the standard tariff rates and refer to children using existing bedding. Additional charges will apply if port-a-cot or roll-away bed is required. Open water features and balconies need to be taken into consideration before booking, please contact management if you need further information. No refund will be given if the accommodation is deemed unsuitable after check in.

NUMBER OF GUESTS

At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. The use of extra beds other than the number booked will attract an additional tariff. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted.

CHECK IN & CHECK OUT

Check in time is not before 2pm on the arrival date and check out time is not later than 10am on departure dates. Late departure is subject to prior arrangement and availability and extra charges may apply. You must notify Management of expected arrival time and a mobile contact number at least 7 days before arrival. Check-in/check-out and key collection/return procedure will be as follows, as per the property information sheet provided prior to check in, unless special arrangements have been made prior to arrival.

LINEN & TOWELS

We supply linen, pillows, blankets, bath towels and beach towels which must be left where supplied in the bedrooms or bathroom on departure.

CLEANING

Extra cleaning and linen change can be arranged during your stay for an additional charge, at a cost to you. Please contact management for further details. On departure, your retreat is to be left in a clean and tidy state. Extra cleaning charges will apply if this condition is breached and will be deducted from your deposit or credit card.

SMOKING

Smoking inside any retreat is strictly prohibited. If there is any evidence of smoking inside you will be charged an additional $1000 for a specialised clean to eliminate odours. Please ensure doors and windows are closed if smoking on balconies or in courtyards.

PETS

Pets are considered at our pet-friendly retreats but are subject to prior arrangement and authorisation by Management and additional terms. Additional cleaning charges may apply if the terms are breached and will be deducted from your credit card or debit card.

PERSONAL BELONGINGS

You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupant’s personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.

TRAVEL INSURANCE

We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled; loss or damage to personal baggage and loss of money and medical expenses.

BEHAVIOUR

Parties or gatherings are strictly prohibited, unless prior arrangements have been made with Management. Disturbance to other Villa guests and neighbours including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.

PARTIES & FUNCTIONS

Parties and Functions are strictly prohibited. Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc may apply. Disturbance to neighbours, including excessive noise, is strictly prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses. If security is required to attend the Property due to noise complaints the security call out fee of approximately $200 will be deducted from the security bond, if a second complaint is received this will result in immediate eviction with no refund.

BREAKAGES AND DAMAGES

Upon check out the property should be left clean and tidy. Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full of the guest’s credit card or deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.

POOL & SPA RULES

All guests using the pool & spa do so at their own risk. You acknowledge that we are not responsible for accidents or injuries. No diving, running or pushing in pool area is allowed. No glassware allowed in the pool area. Children must be supervised at all times.

LOCKOUTS & LOSS OF KEYS

Lockouts will incur a standard or after hours call out fee & loss of keys will incur a $350.00 replacement charge.

COMMERCIAL USE

The properties are not to be used for commercial use.

LIABILITIES

You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.

NO TENANCY

You agree that regardless of your length of stay there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.

UNAVAILABILITY

If the Property becomes unavailable for your occupancy due to unforeseen circumstances (e.g. re, storm, damage, etc) the Management will inform you immediately and endeavor to obtain suitable alternative accommodation for your occupancy, failing which any moneys paid will be refunded in full.

BREACH OF TERMS AND CONDITIONS

You agree that, should you or your guests breach any of the terms and conditions: You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice

PAYMENT OF DEPOSIT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS The terms and conditions of booking are subject to change without notice.

Guest comments

“Most beautiful, luxurious place we have ever stayed! It had all of the things that we enjoyed such as bikes, yoga mats and chairs to relax in on the deck that overlooked the gorgeous gardens. I would not hesitate to recommend this place to a friend and I will be staying here again in the future for a lovely getaway.”

“We really enjoyed our stay it was awesome!! Close proximity to the beach and the house itself was beyond belief!!”

“From the moment we opened the door we were greeted with beautiful high ceilings, stunning timber floors and an AMAZING lush tropical garden where you could hear the waves crashing on the shore. This property is truly magical…”

“The property is of excellent quality and presented in immaculate condition. The wildlife is wonderful and there are beautiful walking tracks through the national park practically right at your back door.”

“A definite highlight was the ability to open up the doors off the studio and enjoy the natural surroundings including the sound of the ocean with the beach being a minute away! We absolutely loved every minute of our stay and found that the location was perfect…”

“We enjoyed so many things…. but an absolute highlight was watching the dolphins and whales from the lookout off broken head ….a gorgeous walk!!”

“…Above all it’s the serenity that sets this place apart as it’s seems to be engulfed but it’s own private rain forest.”